Order Now
Customer Satisfaction

Return Policy

At Vita Knee Relieve, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

πŸ“¦

Check Items on Delivery

We recommend thoroughly inspecting your order upon delivery to ensure all items arrive in good condition and meet your expectations. If your package arrives damaged or incomplete, please contact us immediately.

πŸ”„

General Return Policies

  • You have 30 days from the date of receiving your product to request a return.
  • To be eligible for a return, the product must be unused, in the same condition as when you received it.
  • The product must be returned in its original packaging, including all accessories, manuals, and inserts.
  • A receipt or proof of purchase is required for all returns.
  • Returned items must show no visible signs of wear or use.
  • Return eligibility may vary by location. Please read all terms carefully before completing your purchase.
πŸ’°

Refunds

Once your returned product is received, it will be inspected for eligibility.

  • You will be notified by email once your return is received and reviewed.
  • If approved, your refund will be issued to your original payment method.
  • Refund processing times may vary depending on your bank or payment provider.
  • Shipping fees are non-refundable.

To initiate a refund request, contact our customer service team at:

🚚

Shipping for Returns

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • If a refund is approved, the cost of return shipping may be deducted from the refund amount.
🀝

Exchanges

If you would like to exchange your product, please contact our customer support team. Depending on stock availability, we may offer:

  • A replacement product
  • Store credit
  • Or a refund to the original payment method
⚠️

Exceptions

The following items are not eligible for return or exchange:

  • Discounted or promotional items marked as final sale
  • Products returned without original packaging
  • Items showing signs of wear, damage, or misuse
  • Returns requested after 30 days
πŸš€

Steps to Initiate a Return

  1. 1
    Email our support team at official@vitakneerelieve.com with your order number and reason for return.
  2. 2
    You will receive return instructions and a shipping address.
  3. 3
    Securely pack your item in its original packaging.
  4. 4
    Ship the product back following the provided instructions.
  5. 5
    Once received, we will inspect the product and process your request promptly.
πŸ“

Contact Information

Company Name: Vita Knee Relieve
Website: www.officialvitakneerelieve.com
Address:
2105 E Grand Ave #7B,
Chicago, IL 60611, USA